Sand People is committed to customer satisfaction. If you receive merchandise that you are unhappy with for any reason, simply return it within 12 days - in the condition you received it for an exchange or store credit. Final sale and non-refundable items will not be eligible for an exchange or store credit. Original shipping fee is non-refundable.

 

REFUND NOTICE & POLICY

Processing rime for returns: Please allow approximately two to three weeks for the shipping and processing of your return. Depending on your credit card company, it may take an additional two to ten business days after your credit is applied for it to post to your account.

RETURNS & EXCHANGE POLICY

Defective Merchandise: Please contact Sand People’s Customer Service for assistance with defective/faulty products.

Return Terms and Conditions: All items returned for refund or exchange must be returned in the original condition with tags attached (unless faulty). Please ensure all returned clothing items are free from marks, stains and rips as they may not be accepted for return if received damaged (unless faulty).

Boxed/Packaged Goods: When returning boxed or packaged goods please ensure you pack them inside a satchel & do not attach anything to the outside of the original packaging. Should the packaging be marked or in unsatisfactory condition there may be a chance that we will not accept your return.

Earrings: Due to hygiene reasons, Sand People is not able to accept returns on earrings unless faulty.

Swimwear: Swimwear can be returned if it is unworn, and in its original condition with all tags and hygiene liners attached. We recommend trying on swimwear over underwear as soiled items will not be accepted for return and will be returned to you at your own expense.

Health, Beauty, and Grooming Products: Including, but not limited to: Sun Screen, lotions, Perfume/Cologne. These items are considered final sale and cannot be returned or exchanged unless faulty.

During peak returns periods, Sand People cannot guarantee returns will be processed within 24 hours. If a size exchange is required, we recommend placing a new order online and returning your original items for refund to avoid exchange items selling out.

Final Sale: Final sale items and non-returnable items will not be accepted. Final sale items include all sale merchandise.


Terms of Service Policy

The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to Sand People indicates acceptance of these terms and conditions. These terms and conditions shall supersede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by Sand People. Sand People reserves the right to make changes to this site and these terms and conditions at any time.

Copyright and Trademark Notice

This site is owned and operated by Water Sports Kauai, INC. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images are the property of Water Sports Kauai, INC. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Water Sports Kauai, INC. prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Sand People is a registered trademark, trademarks or service marks of Water Sports Kauai, Inc. All custom graphics, icons, logos and service names are registered trademarks, trademarks or service marks of Water Sports Kauai, Inc. All other trademarks or service marks are property of their respective owners. The use of any Sand People trademark or service mark without Sand People’s express written consent is strictly prohibited.

Disclaimer and Limitation of Liability as to Products Sold

All of Sand People’s products are guaranteed against defects for 12 days from the date of the invoice. Except as expressly stated herein, Sand People makes no representations or warranties, either express or implied, of any kind with respect to products sold on the Sand People site. Except as expressly stated herein, Sand People expressly disclaims all warranties, express or implied, of any kind with respect to products sold on this site, including but not limited to, merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum liability to Sand People arising from any product sold on the Sand People website shall be the price of the product ordered. In no event shall Sand People, its directors, officers, employees or other representatives be liable for special, indirect, consequential, or punitive damages related to product sold.

Disclaimer and Limitation of Liability as to the Sand People Websites the Sand People website and the materials therein are provided "as is". Sand People makes no representations or warranties, either expressed or implied, of any kind with respect to the Sand People sites, their operations, contents, information, materials or year 2000 compliance. Sand People expressly disclaims all warranties, express or implied, of any kind with respect to the sites or their use, including but not limited to merchantability and fitness for a particular purpose. You agree that Sand People, its directors, officers, employees or other representatives shall not be liable for damages arising from the operation, content or use of the Sand People sites. You agree that this limitation of liability is comprehensive and applies to all damages of any kind, including without limitation direct, indirect, compensatory, special, incidental, punitive and consequential damages.

Typographical Errors

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Sand People shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Sand People shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Sand People shall immediately issue a credit to your credit card account in the amount of the charge.

Links This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that Sand People is not responsible for the operation of or content located on or through any such site.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Sand People reserves the right at any time after receipt of your order to accept or decline your order for any reason. Sand People reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order. Sand People is a reseller to end user customers and does not accept orders from dealers, exporters, wholesalers, or other customers who intend to resell the products offered by Sand People.

Sales Taxes

Sand People shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within Hawaii. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state. Orders shipping to international addresses will be charged the applicable taxes and duties.

Jurisdiction and Venue

You agree that any legal action brought against Sand People shall be governed by the laws of the State of Hawaii without regard to its conflict of law principles. You agree that the sole jurisdiction and venue for any litigation arising from your use of or orders made on the Sand People sites shall be an appropriate federal or state court located in Honolulu County Hawaii.


 

PRIVACY POLICY

Sand People collects customer information to improve your overall shopping experience. We respect your privacy and are committed to maintaining and using this information responsibly. Except as otherwise mentioned below, this privacy policy only addresses the use and disclosure of information we collect from you on our website. By visiting sandpeople.com you are accepting the practices described in this privacy policy.

Overview Our site allows you to buy products and services, sign up for email or other promotional information from us. We use the information that we collect about you to fulfill your product and service purchases and to create a more personalized online experience. This Policy may change from time to time, so please check back periodically.

Except as otherwise discussed in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you online. For some services, we either collect and transfer personal information to a service provider you have selected, or you may visit other merchants through links on our site who may collect and use your personal information. We encourage you to ask questions and to be very cautious before you disclose your personal information to others.

E-mail Services: We use a third party to send promotional e-mails to customers. Images contained in the email may be served by the third party. They collect certain information about you such as your IP address, browser type, your operating system, the country and server your computer is logged onto, where the servers that your computer is logged onto is located, the time and date that a particular email was viewed, the area code and zip code associated with your server, and whether you responded to a particular ad or email, products viewed and whether you continued on to make a purchase. They may use a "cookie" or "action tags."


 
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